REFUND/RETURN POLICY WINDOW
If you are unhappy with your purchase or would like to return your item(s), please contact us at firstname.lastname@example.org to discuss your issue and/or verifiy the eligible products. Each item will be noted on the listing if we do not accept returns or refunds of them.
We do not accept returns of any of our personal care products such as our handmade soaps, bath fizzies, and other similar items. We simply will not resell these types of products that have been out of our supervision for the safety of our customers.
We will not offer refunds based on a dislike of a fragrance. We do our best to describe the scent based on the manufacturers descriptions and our own nose perception. We strictly adhere to proper usage rates as set forth by the International Fragrance Association. Please note that everyone's nose is unique and may perceive a fragrance differently than described.
Also note that even fragrance free soaps will have a slight scent due to ingredients used. No added fragrance or essential oils are added to any of our fragrance free soaps. On occasion, a fragrance free soap bar may absorb scent based on the soap surrounding it on the curing rack.
Please contact us within the 30 day window should you wish to return an eligible product. We cannot accept any return with out prior authorization. You may email, phone, or use our website contact form to notify us of a wish to return. The item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. We must receive the product within 7 days of your request for a return. Return shipping is at the your expense. Once received, we will inspect to finalize your refund and notify you by email if a refund will be issued or if we are declining with our reasons. We do not refund any shipping charges.
When Will I get My Refund? (if applicable)
If you are approved, then your refund will be processed within 3 business days, and a credit will be applied to your original method of payment via PayPal. Please allow 2-4 weeks for your credit card company to apply your refund before contacting us regarding a missing refund. If you have a PayPal account the refund will be added to your PayPal balance. Then you would have the option to transfer it to your own payment account.
Late or missing refunds (if applicable)
If you haven’t received a refund within 60 days of being approved for one, please contact us at email@example.com so we may request a trace on the transaction through PayPal.
Sale/Clearance items (if applicable)
Sale or clearance items are subject to final sale and cannot be returned or refunded. If received damaged, please contact us to start the claims process and to see if we have additional stock on hand available for replacement.
Exchanges/Replacements (if applicable)
We only replace items if they are defective or damaged. Please send us an email at firstname.lastname@example.org or fill out our online contact form. We may require photos or ask that the product be returned. You may send your defective or damaged item to: P.O. Box 91, Carlsborg, WA 98324 United States. Once received and validated, we will send out your replacement product or issue a refund if applicable.
Lather and Wicks does not issue pre-paid return labels.
To return your product, please mail to: P.O. Box 91, Carlsborg, WA 98324, United States. You will be responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund (unless other arrangements have been made).
Depending on where you live, the time it takes for your exchanged/replacement product to reach us may vary. Please allow up to ten business days from mailing for us to confirm we've received the returned product. If you are returning an item valued over $75, we recommend you use a traceable shipping service such as Priority Mail or purchase shipping insurance. We cannot guarantee that we will receive your returned item and will be unable to replace or exchange it if we don't receive it..
LOST PACKAGES/SHIPPING DAMAGES/MISSING ITEMS
USPS Priority Mail is our preferred method of shipping. It has been very reliable for us. However, there are times that packages can get damaged in transit, go missing, get mis-delivered, or go missing after delivery is confirmed by USPS due to theft.
Packages with damaged or missing product
We do our best to pack your order with sufficient padding and protection. If you should receive a damaged package, please contact us within 7 business days of receiving it. We will request a photo of the exterior box, packing materials, and damaged product in order to file a claim with USPS. These may be emailed to email@example.com. Once USPS accepts the claim, we will send out your replacement product.
If you receive a package that appears to have been open in transit and has missing product, please contact us ASAP. We may ask for photos of the exterior box to validate a claim with USPS. We will ship your missing product to you as soon as possible.
USPS will not accept a claim on stolen packages that they have confirmed delivery of. Therefore, we will not be able to refund or replace your purchase. We are a small, home based business and simply do not have the resources to recover the monetary loss nor can we afford to absorb the expense. Protect your deliveries. If you have concerns that your package may be at risk, you may request a signature delivery for your order (an additional fee may apply). All orders over $100 will automatically have a signature confirmation added for your protection at no additional charge.
Incorrect Shipping Address
If your package does not successfully deliver and is sent back to Lather and Wicks, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information.
This can happen if:
The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of a custom discount code, minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed. Instead, please use the custom discount code to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Wild Bramble Handcrafted does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
By placing an order via our website, you are agreeing to our stated policies.